This Terms of Service policy outlines the voluntary agreement that clients enter into with Custom Mobility whenever they purchase or request a product or service. By engaging with Custom Mobility, clients acknowledge and agree to these terms and conditions.

• Validity: All estimates provided by Custom Mobility are valid for 30 days from the service date. After this period, the estimate is void and subject to reassessment.
• Nature of Estimates: Estimates are approximations of the final cost and are not guaranteed. The actual cost may vary based on additional requirements or unforeseen circumstances during service.
• Revised Estimates: If significant changes in the scope of work or cost arise during the service, Custom Mobility will provide a revised estimate for approval before continuing the work.
• Additional Services: Any additional services requested after the initial estimate will be subject to new estimates and approval from the client.

• Calculation: Trip fees are calculated per technician per day.
• Waiver of Fees: Custom Mobility may waive all but one daily trip fee for one technician, depending on the volume of units to be serviced. For example, if three technicians are dispatched to service fifty or more units, the trip fees for the additional two technicians may be waived.
• Travel Distance: Additional charges may apply for service locations beyond a specified radius from our headquarters.
• Emergency Services: Higher trip fees may apply for emergency or after-hours services.

• Deposit Requirements: For repairs requiring special parts or new installations, a deposit of 50% of the estimated total cost may be required before service initiation.
• Payment Upon Completion: The remaining balance is due upon completion of the repair.
• Late Payment Fees: If payment is not received within 30 days after the service date, a 10% service fee of the invoice will be added for nonpayment. An additional 5% compounded fee will be charged every thirty days thereafter until the invoice is settled.
• Collections: Accounts unpaid after 120 days may be transferred to a third-party debt collections firm, and clients will be responsible for any additional fees incurred during the collection process.
• Payment Methods: Custom Mobility accepts various payment methods including cash, check, credit card, and electronic transfers.
• Financing Options: Financing options may be available for larger projects. Clients should inquire about terms and eligibility.

• Manufacturer's Warranty: Custom Mobility offers a manufacturer's warranty for up to 1 year (unless otherwise specified by the manufacturer) on installations.
• Labor Warranty: A labor warranty is effective for 60 days from the service date for all repairs.
• Specific Warranty Terms:
  • Wheelchair Lifts and A/C Units: The labor warranty is 60 days, but it only covers the initially diagnosed repair. Strengthening one part of a system may lead to issues in other areas, which are not covered under the initial repair warranty.
  • Stairlifts, Vertical Platform Lifts, and Ramps: Repairs are warrantied for 30 days due to regular use and potential user error.
  • Swivel Seats, Hand/Foot Controls, Ramps: Repairs are warrantied for 30 days due to regular use and potential user error.
• Band-Aid Repairs: No warranty is provided if the repair was a temporary fix ("band aid") requested by the customer against the provided diagnosis.
• Parts Warranty: Parts provided and installed by Custom Mobility are under warranty for 1 year from the installation date.
• Exclusions:
  • Unrelated diagnoses, repairs, installations, and services not performed by Custom Mobility are not covered under this warranty.
  • Any maintenance-related services performed by the client or a third party on parts and services provided by Custom Mobility will void all warranties.
• Warranty Limitations:
  • Warranties do not cover issues arising from misuse, alterations, or improper maintenance by the client or third parties.
  • Similar issues that are not directly related to the initial diagnosed repair are not covered under the warranty.
  • Warranty claims must be reported within the warranty period to be valid.
• Warranty Claim Process: Clients must contact Custom Mobility to initiate a warranty claim. Proof of service and purchase may be required.  When performing or facilitating a warranty repair, any difference between what the manufacturer pays for the diagnosis and repair versus what is billed shall be paid by the client.

• Manufacturer's Warranty: A manufacturer's warranty may be in effect for products such as scooters, wheelchairs, etc. Custom Mobility does not offer such warranties and clients should refer to the manufacturer’s terms and conditions for details.
• Warranty Repair Costs: When performing or facilitating a warranty repair, any difference between what the manufacturer pays for the diagnosis and repair versus what is billed shall be paid by the client.

• Availability: Clients may purchase extended warranty options for additional coverage beyond the standard warranty period. Details and pricing are available upon request.
• Coverage: Extended warranties may cover additional components and services not included in the standard warranty.

• Restocking Fee: Items returned to the store are subject to a restocking fee of 5% of the invoice amount.
• Return Policy: Returns must be made within 30 days of purchase, and the items must be in their original condition and packaging.
• Non-Returnable Items: Custom-made or special order items are not eligible for return unless defective.
• Refund Process: Refunds will be processed within 14 business days after the returned item is received and inspected.

• Cancellation Fee: Appointments canceled within 24 hours of the scheduled service will incur a termination fee of $139 or 5% of the service value, whichever is greater.
• Rescheduling: Clients may reschedule appointments without penalty if done more than 24 hours in advance.
• No-Show Policy: Clients who do not show up for a scheduled appointment without prior notice may be charged the full cost of the service.
• Emergency Cancellations: In the event of an emergency, clients should contact Custom Mobility as soon as possible to discuss potential fee waivers.

• Client Information: Custom Mobility is committed to protecting the privacy and confidentiality of client information. Personal data will be used solely for service provision and administrative purposes.
• Data Security: Measures are in place to ensure the security of client data, including encryption and secure storage.
• Third-Party Sharing: Client information will not be shared with third parties without consent, except as required by law or for service-related purposes.

• Service Liability: Custom Mobility's liability for any service-related issues is limited to the amount paid by the client for the service in question.
• Indirect Damages: Custom Mobility is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Force Majeure: Custom Mobility is not liable for any delays or failures in service due to events beyond our control, such as natural disasters, labor strikes, or supply chain disruptions.

• Governing Law: These terms are governed by the laws of the State of Georgia. Any disputes arising from these terms will be resolved in the courts of Georgia.
• Dispute Resolution: In the event of a dispute, clients are encouraged to contact Custom Mobility to seek an amicable resolution. If a resolution cannot be reached, disputes may be resolved through mediation or arbitration.

• Modification of Terms: Custom Mobility reserves the right to modify these terms of service at any time. Changes will be effective upon posting on the website.
• Client Notification: Clients will be notified of significant changes to the terms via email or other communication methods.

• Scope: These terms constitute the entire agreement between Custom Mobility and the client regarding the services provided.
• Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

• Client Acknowledgement: By engaging with Custom Mobility, clients acknowledge and agree to these terms and conditions. This is a voluntary agreement that the client enters into whenever they purchase or request a product or service from Custom Mobility.

For any questions or further information, please contact us at:

Company: Agilitas Mobility, Inc. d/b/a Custom Mobility
Address: 315 Whitehead Road, GA, 30680
Email: info@custommobility.net
Phone: 706-353-1099